Hi Ruslan. Thank you for the information, but i cannot seem to find the NotifyActor, is this is a custom action? Thanks Johann
Ruslan Zakirov-2 wrote: > > NotifyActor > > On Sat, Nov 22, 2008 at 1:46 AM, JohannS <[EMAIL PROTECTED]> > wrote: >> Hi. We have RT 3.8.6 currently installed. I am trying to setup a script >> that >> will notify the owner who just click the button "take", to assign the >> case >> to themselves. The normal script of condition "on create" or "on owner >> change" does not send an email to the new owner. However if you change >> the >> owner through the basics window the script is fired, but "Take" has some >> other kind of condition or flags. ANy help would be appreciated. Thanks >> Johann >> ________________________________ >> View this message in context: Notification to new owner when case "take" >> Sent from the Request Tracker - User mailing list archive at Nabble.com. >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Best regards, Ruslan. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://www.nabble.com/Notification-to-new-owner-when-case-%22take%22-tp20630794p20800030.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
