Jason,
I can think of only 1 way. It would mean finding some way to get all members of a group listed as the "Requestors" for each ticket in the queue. Then you grant "ShowTicket" to the "Requestor" role only. I'm not sure how to get all of the members of a certain group included as members of the Requestor role for a ticket, but that would be the way to do it. Hope this helps. Kenn LBNL On 12/4/2008 9:30 AM, Jason p wrote: > Ok, I have been trying to figure this out for the past week. Simple > problem we have many customers that share the same queue (support), now > some of our larger customers want to be able to group their users so > that they can view all their own tickets generated by anyone in their > company. > > I can not find a way to do this without allowing the users to see all > tickets in the entire support queue ( This would be very bad ) as it is > made up of many competing companies. It would be a Pain to have to > create a new support queue for every customer. > > > > Any Help would be great. > > Thanks > > Jason > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com