On Thu, 04 Dec 2008 13:29:33 -0500, Jason p <[EMAIL PROTECTED]> wrote:
> On Thu, Dec 4, 2008 at 1:13 PM, Kenneth Crocker <[EMAIL PROTECTED]> > wrote: > >> Jason, >> >> >> I can think of only 1 way. It would mean finding some way to get >> all >> members of a group listed as the "Requestors" for each ticket in the >> queue. >> Then you grant "ShowTicket" to the "Requestor" role only. I'm not sure >> how >> to get all of the members of a certain group included as members of the >> Requestor role for a ticket, but that would be the way to do it. Hope >> this >> helps. >> >> >> Kenn >> LBNL >> >> >> Other than adding them by hand each time they create a ticket (MAJOR >> PITA) > I don't know of anyway to do what your describing. This seems like it > should be such a simple task, and that a lot of companies would want this > feature. > > -- > Jason You could probably automate something through scrips, but the trouble with using watcher roles for this is that everyone would drown in email - people wouldn't just be able to see their company's tickets, they'd also receive every correspondence. I think RT's intent is to implement access control at the queue level - it would be difficult to limit access within a queue. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com