On Wed, 17 Dec 2008 15:22:24 -0500, Kenneth Crocker <kfcroc...@lbl.gov> wrote:
> Stephen, > > > I tried the following tests: > > 1) added rights to the first group for target queue. No Joy. > 2) tried to have owner move ticket to a queue that allowed any > privileged user to "CreateTicket". Also no joy. > I'm dumbfounded. He IS a privileged user or I wouldn't be able to have > him in a group. Of course, I checked anyway. > > > Kenn > LBNL > Kenn, Does your user have ModifyTicket on the "from" queue? One way to really get to the bottom of this is a Perl script that (logged on as your user) uses the API to read the ticket and attempts to change the queue. Stepping through the code using the debugger should show you exactly where the "permission denied" is happening and should help you figure out why. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
