Stephen,
Here's another interesting test result; I had this same user create a ticket in MY queue, which allows any privileged user the "SeeQueue" and "CreateTicket" rights. Then I had this person create a ticket in his own queue, make himself owner and then try to move it to my queue, No joy.????? Kenn LBNL On 12/17/2008 12:27 PM, Stephen Turner wrote: > On Wed, 17 Dec 2008 15:22:24 -0500, Kenneth Crocker <kfcroc...@lbl.gov> > wrote: > >> Stephen, >> >> >> I tried the following tests: >> >> 1) added rights to the first group for target queue. No Joy. >> 2) tried to have owner move ticket to a queue that allowed any >> privileged user to "CreateTicket". Also no joy. >> I'm dumbfounded. He IS a privileged user or I wouldn't be able to >> have >> him in a group. Of course, I checked anyway. >> >> >> Kenn >> LBNL >> > > Kenn, > > Does your user have ModifyTicket on the "from" queue? > > One way to really get to the bottom of this is a Perl script that > (logged on as your user) uses the API to read the ticket and attempts to > change the queue. Stepping through the code using the debugger should > show you exactly where the "permission denied" is happening and should > help you figure out why. > > Steve > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com