I would try to write the same in the "RT_Config.pm" file, and you should remove these lines of the "RT_SiteConfig.pm" file.
And. restart apache Good luck!! Regards, ALBERTO VILLANUEVA VAL Consultor ____________________________________________ Altran ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 <http://www.altran.es> www.altran.es _____ size=2 width="100%" align=center> De: O'Leary, Paul [mailto:paul_ole...@breconridge.com] Enviado el: jueves, 18 de diciembre de 2008 17:19 Para: Alberto Villanueva CC: rt-users@lists.bestpractical.com Asunto: RE: [rt-users] RT380: Adding custom Status I have done the same, putting the following into my RT_SiteConfig.pm file # Add the custom status for Complete to config Set(@ActiveStatus, qw(new assesing assessed open stalled complete)); Set(@InactiveStatus, qw(resolved rejected deleted)); Did an httpd restart which restarted apache ok. But I still cannot see the complete status on any of the pages? Is there anything in the RT cache that may need to be cleared out? Mason_data? Cheers Paul _____ From: Alberto Villanueva [mailto:alberto.villanu...@altran.es] Sent: Thursday, December 18, 2008 11:14 AM To: O'Leary, Paul Subject: RE: [rt-users] RT380: Adding custom Status I have resolved the same problem to writing the "RT_SiteConfig.pm" file, and restarting apache. Set(@ActiveStatus, qw(new open stalled <your custom statuses with spaces as the others>)); Set(@InactiveStatus, qw(resolved rejected deleted)); Regards, ALBERTO VILLANUEVA VAL Consultor ____________________________________________ Altran ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 <http://www.altran.es> www.altran.es <hr size=2 width="100%" align=center> De: O'Leary, Paul [mailto:paul_ole...@breconridge.com] Enviado el: jueves, 18 de diciembre de 2008 17:05 Para: Alberto Villanueva; rt-users@lists.bestpractical.com CC: polea...@gmail.com Asunto: RE: [rt-users] RT380: Adding custom Status Thanks, I had seen this before and used to initially to test my status. I am adding a "Complete" status to my tickets in addition to resolved. It does indeed add the status to the list of statuses in the drop down menu, but it does not show the "Complete" link in pages that show Open, Resolve, etc. For example the RT at a Glance Quick Search shows only New Open and Stalled, it does not have my Complete column. Also the main ticket display page show Open, Comment, Reply and Resolve as links at the top of the ticket. I would like to have my Complete show there as well. I assume this is where all the local html files come into play to override the defaults. I am looking for a list of files I guess that need to be editing to add the functionality I describe. Sorry if I wasn't clear on what I was looking for. In 363, I have an RTHOME/local/html/Callbacks subdir that has a lot of stuff in it, but that doesn't exist on 380 under RTHOME/share/html as it does in 363. There also appears to be several pages under the Elements directory that have changed. Is there a list that shows which files would need to be edited? Or a procedure to follow to add this functionality? Again, many thanks. _____ From: Alberto Villanueva [mailto:alberto.villanu...@altran.es] Sent: Thursday, December 18, 2008 10:51 AM To: O'Leary, Paul; rt-users@lists.bestpractical.com Cc: polea...@gmail.com Subject: RE: [rt-users] RT380: Adding custom Status This will help you :-) http://wiki.bestpractical.com/view/CustomStatuses Regards, ALBERTO VILLANUEVA VAL Consultor ____________________________________________ Altran ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 <http://www.altran.es> www.altran.es "This email is confidential. Any unauthorized use or disclosure is strictly prohibited." "This email is confidential. Any unauthorized use or disclosure is strictly prohibited." "This email is confidential. Any unauthorized use or disclosure is strictly prohibited."
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