It is very bad practice to modify RT_Config rather than RT_SiteConfig since upgrades will overwrite RT_Config. ALL changes that are site-specific should go in RT_SiteConfig.
To answer the question asked, I have a script that I run whenever I make changes to my RT: service httpd stop rm -rf /usr/local/rt3/var/mason_data/* service httpd start Alberto Villanueva wrote: > > I would try to write the same in the “RT_Config.pm” file, and you > should remove these lines of the “RT_SiteConfig.pm” file. > > And… restart apache > > Good luck!! > > Regards, > > ALBERTO VILLANUEVA VAL > > Consultor > > ____________________________________________ > > *Altran* > > ParqueEmpresarial Las Mercedes, Edificio 1 > C/ Campezo, 1. 28022 Madrid > Tel : + 34 91 744 46 00 > Fax: + 34 91 415 24 57 > > www.altran.es <http://www.altran.es> > > ------------------------------------------------------------------------ > size=2 width="100%" align=center> > > *De:* O'Leary, Paul [mailto:paul_ole...@breconridge.com] > *Enviado el:* jueves, 18 de diciembre de 2008 17:19 > *Para:* Alberto Villanueva > *CC:* rt-users@lists.bestpractical.com > *Asunto:* RE: [rt-users] RT380: Adding custom Status > > I have done the same, putting the following into my RT_SiteConfig.pm file > > # Add the custom status for Complete to config > > Set(@ActiveStatus, qw(new assesing assessed open stalled complete)); > > Set(@InactiveStatus, qw(resolved rejected deleted)); > > Did an httpd restart which restarted apache ok. But I still cannot see > the complete status on any of the pages? > > Is there anything in the RT cache that may need to be cleared out? > Mason_data? > > Cheers > > Paul > > ------------------------------------------------------------------------ > > *From:* Alberto Villanueva [mailto:alberto.villanu...@altran.es] > *Sent:* Thursday, December 18, 2008 11:14 AM > *To:* O'Leary, Paul > *Subject:* RE: [rt-users] RT380: Adding custom Status > > I have resolved the same problem to writing the “RT_SiteConfig.pm” > file, and restarting apache. > > Set(@ActiveStatus, qw(new open stalled <your custom statuses with > spaces as the others>)); > > Set(@InactiveStatus, qw(resolved rejected deleted)); > > Regards, > > > ALBERTO VILLANUEVA VAL > > Consultor > > ____________________________________________ > > *Altran* > > ParqueEmpresarial Las Mercedes, Edificio 1 > C/ Campezo, 1. 28022 Madrid > Tel : + 34 91 744 46 00 > Fax: + 34 91 415 24 57 > > www.altran.es <http://www.altran.es> > > <hr size=2 width="100%" align=center> > > *De:* O'Leary, Paul [mailto:paul_ole...@breconridge.com] > *Enviado el:* jueves, 18 de diciembre de 2008 17:05 > *Para:* Alberto Villanueva; rt-users@lists.bestpractical.com > *CC:* polea...@gmail.com > *Asunto:* RE: [rt-users] RT380: Adding custom Status > > Thanks, I had seen this before and used to initially to test my > status. I am adding a “Complete” status to my tickets in addition to > resolved. It does indeed add the status to the list of statuses in the > drop down menu, but it does not show the “Complete” link in pages that > show Open, Resolve, etc. For example the RT at a Glance Quick Search > shows only New Open and Stalled, it does not have my Complete column. > Also the main ticket display page show Open, Comment, Reply and > Resolve as links at the top of the ticket. I would like to have my > Complete show there as well. I assume this is where all the local html > files come into play to override the defaults. I am looking for a list > of files I guess that need to be editing to add the functionality I > describe. Sorry if I wasn’t clear on what I was looking for. > > In 363, I have an RTHOME/local/html/Callbacks subdir that has a lot of > stuff in it, but that doesn’t exist on 380 under RTHOME/share/html as > it does in 363. There also appears to be several pages under the > Elements directory that have changed. > > Is there a list that shows which files would need to be edited? Or a > procedure to follow to add this functionality? > > Again, many thanks. > > ------------------------------------------------------------------------ > > *From:* Alberto Villanueva [mailto:alberto.villanu...@altran.es] > *Sent:* Thursday, December 18, 2008 10:51 AM > *To:* O'Leary, Paul; rt-users@lists.bestpractical.com > *Cc:* polea...@gmail.com > *Subject:* RE: [rt-users] RT380: Adding custom Status > > This will help you J > > http://wiki.bestpractical.com/view/CustomStatuses > > Regards, > > ALBERTO VILLANUEVA VAL > > Consultor > > ____________________________________________ > > *Altran* > > ParqueEmpresarial Las Mercedes, Edificio 1 > C/ Campezo, 1. 28022 Madrid > Tel : + 34 91 744 46 00 > Fax: + 34 91 415 24 57 > > www.altran.es <http://www.altran.es> > > "This email is confidential. Any unauthorized use or disclosure is > strictly prohibited." > > "This email is confidential. Any unauthorized use or disclosure is > strictly prohibited." > > "This email is confidential. Any unauthorized use or disclosure is > strictly prohibited." > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com