I'm using Authen::ExternalAuth and it seems to be working. If a user logs in to RT using Active Directory credentials, they get in and get autocreated.
However, if before RT login, they submit a ticket, they cannot log in: rt complains that the email address is already in use (AD lookup finds the email they submitted from) and says it's in use. I think I've misunderstood: I thought RT would treat identical info as one account, and LDAP lookup would take precedence. How can I merge them so ldap lookup is always used, whether they submitted a ticket or not..? I'm not sure I'm asking this clearly. Should I be turning off the create-on-ticket-submit functionality to achieve this? ------------------------ Rob Munsch IT Administrator http://www.PhillyCarShare.org <http://www.PhillyCarShare.org> Our wheels. Your freedom. 215-730-0988 x131
BEGIN:VCARD VERSION:2.1 N:Munsch;Robert FN:Robert Munsch EMAIL;PREF;INTERNET:mun...@phillycarshare.org REV:20080605T213203Z END:VCARD
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