> I'm using Authen::ExternalAuth and it seems to be working. If a user logs in to RT using Active Directory credentials, they get in and get autocreated.
> > However, if before RT login, they submit a ticket, they cannot log in: rt complains that the email address is already in use (AD lookup finds the email they submitted from) and says it's in use. I think I've misunderstood: I thought RT would treat identical info as one account, and LDAP lookup would take precedence. How can I merge them so ldap lookup is always used, whether they submitted a ticket or not..? > > I'm not sure I'm asking this clearly. Should I be turning off the create-on-ticket-submit functionality to achieve this? I just ran into this myself when setting up our LDAP authentication. Our problem was that the LDAP server did not actually have the email address stored, so the username created in RT was the email address. I had to go in and manually change the usernames of all the accounts with email addresses in the username field. What's the value of 'attr_match_list' and 'attr_map' in your RT_SiteConfig.pm file?
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