Hi,
We've installed Asset Tracker with RT 3.8.1. We believe we installed AT
correctly, but are not sure... There doesn't seem to be an easy way to link an
existing ticket (or a new one for that matter) with an asset... The other way
around is quite simple (from an Asset, I can create a ticket in a desired queue
by selecting the queue, and clicking on "New ticket in queue").
I am wondering if anyone has come up with an easy way to take an existing
ticket and associating it with an asset? Maybe I'm missing something or maybe
the Callbacks files are not at the right place
Any help appreciated...
Stéphane
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