Ruslan is working on such a feature now...
Sent from my iPhone
On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <[email protected]
a> wrote:
Hi,
We’ve installed Asset Tracker with RT 3.8.1. We believe we installed
AT correctly, but are not sure… There doesn’t seem to be an easy
way to link an existing ticket (or a new one for that matter) with a
n asset… The other way around is quite simple (from an Asset, I can
create a ticket in a desired queue by selecting the queue, and click
ing on “New ticket in queue”).
I am wondering if anyone has come up with an easy way to take an
existing ticket and associating it with an asset? Maybe I’m missing
something or maybe the Callbacks files are not at the right place
Any help appreciated…
Stéphane
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