Is there a way within RT to create a scrip that prevents ticket creation if the email originates from a particular email address, or if it has a particular subject? I know.. this could be done via procmail, but I was hoping to have it such that the helpdesk admins could manage this from within the interface since they are not that familiar with anything other than Windows and web interfaces...
I checked the archives, but I didn't come across much other than "use procmail".. Thanks! -Rich _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
