On Thu, 08 Jan 2009 14:29:08 -0500, Rich West <rich.w...@wesmo.com> wrote:
> Is there a way within RT to create a scrip that prevents ticket creation > if the email originates from a particular email address, or if it has a > particular subject? I know.. this could be done via procmail, but I was > hoping to have it such that the helpdesk admins could manage this from > within the interface since they are not that familiar with anything > other than Windows and web interfaces... > > I checked the archives, but I didn't come across much other than "use > procmail".. > > Thanks! > -Rich > You can't do this in a scrip - by the time you get into the scrips, the ticket is already created. You could write on-create scrip that immediately deletes the ticket if the requestor or subject match your criteria. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
