On Wed, Feb 04, 2009 at 08:58:33PM -0500, Rob Munsch wrote: > Hello list, > > After some initial confusion, i realized that a user's "10 latest" > block gets the 10 latest tickets, and THEN filters it for what queues > that user is allowed to see - sometimes resulting in 4 tickets, or 1 > ticket, or no tickets at all! > > I'm not sure how, or if i can, change this behaviour. I'd like the 10 > most recent to show 10 tickets at all times - for > permissions-filtering to occur before the 10 most recent are counted. > Any ideas? >
Depending on your RT version, you can try the following option: Set($UseSQLForACLChecks, 1); but read comment on it in RT_Config.pm before enabling it. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com