Looks to me like http://wiki.bestpractical.com/view/OnQueueChangeFixReminders <http://wiki.bestpractical.com/view/OnQueueChangeFixReminders> should get you most of the way there as a jumping-off point. Obviously, you'd change the scrip condition to "On Resolve" and you'd use a $ticket->SetStatus('resolved') call in place of the $Ticket->SetQueue($queue) in the while loop...
-- Mark Roedel Senior Programmer/Analyst - Web Services LeTourneau University From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Tambling Sent: Tuesday, February 10, 2009 4:37 PM To: rt-us...@bestpractical.com Subject: [rt-users] Reminders still open after a ticket is closed If I set a reminder for a ticket, after the ticket is resolved the reminder is still active. Is there anyway to automate closing the reminders on resolution of the ticket? Regards
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