Peter, I'm guessing the design of shredder has changed between it's days as an RT 3.4 extension and it's current status as a feature of RT 3.8. The asset shredder hasn't been upgraded to handle any changes. Patches are welcome.
-Todd On Thu, Feb 12, 2009 at 3:14 PM, Peter Boguszewski < [email protected]> wrote: > I posted twice to the code.google.com site but thought this would be a > better forum to see if anyone is having the same issues that I am. > > Background: we have been using RT and AT for a couple of years now and the > shredder for tickets and assets worked until the update to 3.8.x. I am > currently at version 3.8.2. Here are my two posts to the google code site: > > I am running into issues adding the asset shredder plugin when running RT > 3.8.1 with > AT 1.2.3. I get errors just going to the Shredder page once I add the > plugin files: > > Error during compilation of > /opt/rt3/share/html/Admin/Tools/Shredder/Elements/SelectPlugin: Can't > locate object > method "Type" via package "RT::Shredder::Plugin::Assets" at > */opt/rt3/bin/*../lib/RT/Shredder/Plugin.pm line 141. Stack: > [*/opt/rt3/bin/*../lib/RT/Shredder/Plugin.pm:141] > [/opt/rt3/share/html/Admin/Tools/Shredder/Elements/SelectPlugin:72] > [/usr/share/perl5/HTML/Mason/Interp.pm:811] > [/usr/share/perl5/HTML/Mason/Interp.pm:441] > [/usr/share/perl5/HTML/Mason/Request.pm:1093] > [/usr/share/perl5/HTML/Mason/Request.pm:1026] > [/usr/share/perl5/HTML/Mason/Request.pm:1204] > [/opt/rt3/share/html/Admin/Tools/Shredder/index.html:65] > [/opt/rt3/share/html/Admin/Tools/Shredder/autohandler:59] > [/opt/rt3/share/html/Admin/autohandler:49] > [/opt/rt3/share/html/autohandler:308] > AND > > We just updated to RT 3.8.2 and tried this again. I think I now know more > relevant > information. We do not use the normal built in Asset types. We have > modified them > to be specific to our Dell computers and have actually removed the built in > types. Could this be our issue? Could someone point me in the right > direction to fix this? > I am a sys admin and have some coding knowledge (but definitely not a perl > expert). > Thanks so much for any information! > > Pete > > > Thanks for any help or direction, > > Pete > > -- > _____________________________________ > Peter Boguszewski > Library Systems Administrator > UW Madison - Library Technology Group > [email protected] > 608.262.4768 > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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