Disable all scrips that send correspondence, go one step further and shut down your MTA (so that mail sent in will try again later), use the API to re-run those transactions, re-enable scrips, start the MTA back up. No emailings, no fuss.
Jerrad Pierce wrote: >> If i follow this right, this will create a new set of tickets with >> what i want, but the originals will still remain as-is, yes? I >> suppose i could destroy the originals after i verify it worked. >> > Better to merge I should think, if you're going this route. > Especially since you're also going to be sending out lots of > requestor notifications, which could be potentially confusing > e.g; "It's already done, why are you bugging me again?" or > replying to an old message with the old ticket ID. > > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
