You would also need to check if the requesters list for each of your tickets is as they should be, when you merge tickets both set of requesters(and Ccs) get merged into the master ticket.
Regards; Roy Mathieu Longtin wrote: > Thanks, that worked. > > Go in the DB, change the effectiveid of the ticket back to its ID. It > could be easier, but not the end of the world. > > -- > Mathieu Longtin > 1-514-803-8977 > > > On Mon, Feb 16, 2009 at 12:28 PM, Emmanuel Lacour > <elac...@easter-eggs.com <mailto:elac...@easter-eggs.com>> wrote: > > On Mon, Feb 16, 2009 at 12:20:38PM -0500, Mathieu Longtin wrote: > > Hi, > > > > somebody here merged a ticket with another one, but shouldn't > have. Is it > > possible to split the tickets again? > > > > It's a bit difficult but possible in the DB. See the FAQ entry on this > at http://wiki.bestpractical.com/. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > <mailto:sa...@bestpractical.com> > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- *Roy El-hames * ISP Systems *Vialtus Solutions* *(formerly Pipex Business)* Direct Dial: +44(0) 208 587 6181 E-mail: r...@vialtus.com <mailto:r...@vialtus.com> Visit us on: www.vialtus.com <http://www.vialtus.com/> This email is subject to: http://www.vialtus.com/disclaimer.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
