Bashir, You need to fix your permissions. Somewhere you are letting every address own a ticket. That is what determines what shows up in the pull-down. Happy hunting.
Ken On Thu, Feb 19, 2009 at 04:16:07PM +0200, Bashir Jahed wrote: > Hi Alll, > > > > I have a problem that has shown up over the last week. It looks as if > every single person who has ever submitted a ticket request has had a > user autocreated. These users now how up in query builder when we try > and do a search on the owner. Selecting the owner shows every single > email address of every person who has ever submitted a support request. > > > > Any ideas how to prevent this from happening? > > > > RT 3.8.0 > > > > Thanks in advance > > > > ________________________________ > > bashir jahed > nha | enhance > > > 5 protea road | claremont | 7708 > po box 24 | newlands | 7725 > > > telephone +27 (21) 657-2574 > > mobile +27 (83) 414-0453 > > facsimile +27 (21) 657-2575 > > e-mail | messenger bashir.ja...@nha.co.za > <mailto:bashir.ja...@nha.co.za> > > ________________________________ > > this message is subject to the disclaimer at > www.nha.co.za/disclaimer.asp <http://www.nha.co.za/disclaimer.asp> or > disclai...@nha.co.za > <mailto:disclai...@nha.co.za?subject=request%20disclaimer> > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com