I have done the following: Checked for a specific user in the search box as owner to confirm it shows up. Then went into the specific user and unchecked "/users/Access Control/Let this user access RT" checkbox and confirmed that the user no longer shows up in the search box in the "Owner Field"
They never used to show up and cannot race if anything has happened over the last week. Was on Leave and this was discovered while I was a way and nobody is claiming any responsibility.... So there is now way for me to find out what happened... -----Original Message----- From: Mike Peachey [mailto:mike.peac...@jennic.com] Sent: 19 February 2009 04:31 PM To: Bashir Jahed Cc: Kenneth Marshall; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder Bashir Jahed wrote: > Man how did this happen, all user have ticked "Allow user to access RT" > > I am assuming this is the permission problem. Problem is how do i > disable this....Thousands of email addresses.... I think you're misunderstanding how the system works. In order to raise a ticket, the ticket must have a requestor. If the requestor doesn't exist as a user, the ticket can't be created. If you want someone to be able to create a ticket by email, it must auto-create an account for them based on the e-mail address. What you're seeing is normal behaviour. It would only be a problem if they were all being granted privileged user status (the checkbox for let this user be granted rights). In that case, then they would all show up in a user-selection combo box. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com