Hey there, Thanks for the reply! Unfortunately that doesn't help as at the end of the day i want users in the specific group to only have access to their own tickets and see no other ticket. And if possible to be able to see all their requested tickets. Does anyone else know how to achieve this?
Thanks George On Mon, Feb 23, 2009 at 1:06 PM, Franzini, Gabriele [Nervianoms] < gabriele.franz...@nervianoms.com> wrote: > Hello George, > Try granting at the Global Group level, "SeeQueue" right to Company > Employees, or maybe straight to Privileged group - it may save work for > next queues... > HTH, > Gabriele Franzini > ICT Applications Manager > Nerviano Medical Sciences SRL > PO Box 11 - Viale Pasteur 10 > 20014 Nerviano Italy > > > ------------------------------ > > Message: 6 > Date: Mon, 23 Feb 2009 12:36:41 +0200 > From: George Beitis <george.bei...@googlemail.com> > Subject: [rt-users] Help with permissions? > To: rt-users <rt-users@lists.bestpractical.com> > Message-ID: > <9be19c1c0902230236s461d290ag33ec0d09fbef7...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Hey everyone, > my problem has to do with setting permissions. > > I have created a queue called IT support, and a group called Company > Employees. The Employee group has the following rights on the group: > create > ticket and show ticket. These don't seem to be enough for a user in the > group employees to create a ticket as the queue name doesn't come up in > the > create queue section of the screen or the quick create widget. Am I > doing > something wrong there? > > George > -------------- next part -------------- > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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