If you click "Show" next to an outgoing mail message in RT 3.8.2, regardless of your preference settings text paragraphs are a single long line.
The following patch fixes that. You might want to also check preferences and apply a font setting to the style="" attribute based on the user preference. --- html/Ticket/ShowEmailRecord.html_orig 2009-02-23 16:55:17.000000000 -0800 +++ html/Ticket/ShowEmailRecord.html 2009-02-23 16:56:22.000000000 -0800 @@ -65,7 +65,7 @@ my $show; $show = sub { my $attach = shift; - $m->out( '<div id="body"><pre style="padding: 2em;">' ); + $m->out( '<div id="body" style="white-space: pre-wrap; padding: 2em;">' ); $m->out( $m->interp->apply_escapes( $attach->Headers, 'h' ) ); $m->out( "\n\n" ); if ( $attach->ContentType =~ m{^multipart/}i ) { @@ -76,7 +76,7 @@ } else { $show_content->( $attach ); } - $m->out( '</pre></div>' ); + $m->out( '</div>' ); }; my $AttachmentObj = new RT::Attachment($session{'CurrentUser'}); -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com