So I used the method Jesse described for matching inbound requests and am having the following problem:
Mon Feb 23 18:10:00 2009 RT_System - Priority changed from '45' to '95' Mon Feb 23 18:10:00 2009 RT_System - Priority changed from '95' to '45' I have one scrip to lower the priority on Correspondence, and this one to raise it: if( $self->TransactionObj->IsInbound ) { if( $self->TicketObj->Priority < 50 ) { $self->TicketObj->SetPriority( $self->TicketObj->Priority + 50 ) } } return 1; How do I make sure this doesn't match tickets which I opened for myself and am updating periodically? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com