On Feb 23, 2009, at 6:21 PM, Jo Rhett wrote: > So I used the method Jesse described for matching inbound requests and > ... > I have one scrip to lower the priority on Correspondence, and this one > to raise it: > ... > How do I make sure this doesn't match tickets which I opened for > myself and am updating periodically?
Beuller? Let's make the question more specific. How can I ask if the replier is a privileged user, so that I can && ! (whatever) to prevent this? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
