> Now the question is, did that fix my REST interface weirdness > as well.. probably. It's late so I'll work on that tomorrow.
So, I've been able to figure out now how to reconstruct the binary from the "Content:" section in the REST response for /REST/1.0/ticket/<ticket-id>/attachments/<attachment-id> First, you take the "Content:" part of the response only perl: (content_string) = rest_response =~ /Content:\s+(.*)/m ruby: content_string = rest_response.match(/Content:\s+(.*)/m)[1] Ignore the content-transfer-encoding header; the content is _not_ base64 encoded, even if the header says it is. In the string, do a search & replace: perl: content_string =~ s/\n\s{9}/\n/ ruby: content_string.gsub!(/\n\s{9}/,"\n") Next, you have to chomp off the 3 carriage returns at the end of content_string. Lastly, do a character set conversion. This string is in UTF-8 (probably only since RT 3.8, older RT it will be something else); converting it to ISO-8859-1 gets the binary back intact. The converted string length should equal the content-length from the REST response as a sanity check. Note: I have only done this with one attachment so far, which came from a U.S. Windows system. Whether or not the target charset of ISO-8859-1 really ought to be Windows-1252, or whether it ought to be whatever the original charset was when it was uploaded (which doesn't appear to be coming back with the REST response... oh dear) are unknown to me as of yet. I don't have Macs to upload binaries with, or foreign localized Windows, or anything else for that matter so I'm not sure if "always to ISO-8859-1" will work everywhere. Would be nice to get some developer input on that...? I used the iconv library to do the character set conversion. ruby: binary = Iconv.conv("ISO-8859-1","UTF-8",content_string) -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com