Hi, Can you give some info about the CF you are using? What is the type and validation settings on it?
-Ashish ________________________________________ From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker [kfcroc...@lbl.gov] Sent: Wednesday, March 04, 2009 12:37 AM To: rt Users Subject: [rt-users] Scrip help needed on date formatting To all, I'm a newbie to perl. I've written a few simple scrips and they are working just fine. My problem lies in my lack of understanding as to why some code will work in a perl program, but not in a scrip. We have some good perl programmers here and they gave me some code to use to format a date I needed. Scenario: when a ticket has it's status changed to 'stalled', I want to update a Custom Field with the yyyy/mm/dd format for today's date. The code I was given for this is as follows: Custom Action Prep Code: # set the CF Work-Completed Date my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; my $cf_obj = RT::CustomField->new($RT::SystemUser); my $cf_name = "Stalled Date"; ( undef, undef, undef, $day, $mon, $year ) = localtime( time ); $cf_value = sprintf( '%d/%02d/%02d', $year + 1900, $mon, $day ); $cf_obj->LoadByName(Name=>$cf_name); $RT::Logger->debug("Loaded\$cf_obj->Name = ". $cf_obj->Name() ."\n"); $ticket->AddCustomFieldValue(Field=>$cf_obj, Value=>$cf_value, RecordTransaction=>0); return 1; I get nothing. If I change the value of $cf_value to simply (localtime), I get the full-fledged format of "Thu Feb 26 14:54:33 2009". So, I know the condition works and the function of update the Custom Field works. I just cannot get the code I was given to format the date to work as a scrip. Anyone have some experience with this and willing to help? Kenn LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com