How would I send a notification using a template from within a scrip custom action?
The users for one RT instance I'm setting up wants to allow correspondence on existing tickets via email, but not allow new tickets to be created by email (there are some important mandatory custom fields they want the user to fill out in the web interface). I've changed the default autoreply-on-create scrip to only reply for tickets not created by email, and set up a new scrip that will check for new tickets created by email and delete them. I want it to also send a notification to the ticket creator advising them to use the web interface instead. (If there's a better way to do this, I'm open to ideas) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com