Hi umm change+lists.rt, Unless this has changed in the 3.8 line, you can't use a template to send an e-mail in a custom action.
The way I get around it is to use the custom action to set a trigger and then have another scrip (that uses that trigger as a custom condition) send the e-mail. In our case, we don't use the priority field of the tickets for anything else, so my custom action assigns "5" to priority when I want to send an e-mail. Then I have another scrip that sends the e-mail when the priority changes to "5". You could use almost any unused field, or you could use a custom field. Regards, Gene At 12:22 PM 3/4/2009, change+lists...@nightwind.net wrote: >How would I send a notification using a template from within a scrip >custom action? > >The users for one RT instance I'm setting up wants to allow >correspondence on existing tickets via email, but not allow new tickets >to be created by email (there are some important mandatory custom fields >they want the user to fill out in the web interface). I've changed the >default autoreply-on-create scrip to only reply for tickets not created >by email, and set up a new scrip that will check for new tickets created >by email and delete them. I want it to also send a notification to the >ticket creator advising them to use the web interface instead. > >(If there's a better way to do this, I'm open to ideas) -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
