We are seeing the Autoreply message and immediately a request was acted upon (although it is hard to tell what was done, in the tcket history they happen simultaneously.
TIA, Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
