On Thu, 2009-03-05 at 06:08 -0800, Stephen Turner wrote: > Steve, can you list your scrips, both global and for the queue in question? > > Are your adminccs seeing this behavior for every single new ticket or just > ones they generate themselves? >
Sorry about the last one I was trying to clean up the formatting when my touchpad went berserk and sent the message. We are only using Global scrips and here they are: # Description Stage Condition Action Template 8 On Comment Notify AdminCcs as Comment TransactionCreate On Comment Notify AdminCcs as Comment Admin Comment 9 On Comment Notify Other Recipients as Comment TransactionCreate On Comment Notify Other Recipients as Comment Correspondence 5 On Correspond Notify AdminCcs TransactionCreate On Correspond Notify AdminCcs Admin Correspondence 7 On Correspond Notify Other Recipients TransactionCreate On Correspond Notify Other Recipients Correspondence 6 On Correspond Notify Requestors and Ccs TransactionCreate On Correspond Notify Requestors and Ccs Correspondence 1 On Correspond Open Tickets TransactionCreate On Correspond Open Tickets Blank 3 On Create Autoreply To Requestors TransactionCreate On Create Autoreply To Requestors Autoreply - HDESD 4 On Create Notify AdminCcs TransactionCreate On Create Notify AdminCcs Transaction 2 On Owner Change Notify Owner TransactionCreate On Owner Change Notify Owner Transaction 16 On Queue Change Notify AdminCc TransactionCreate On Queue Change Notify AdminCcs Queue Change 10 On Resolve Notify Requestors TransactionCreate On Resolve Notify Requestors Resolved 18 On SLA System Inoperable Add Watchers TransactionCreate User Defined User Defined Transaction 17 On SLA System Inoperable Notify Admin Ccs TransactionCreate User Defined Notify AdminCcs Notify on Escalation 11 On transaction, add any tags in the transaction's subject to the ticket's subject TransactionCreate On Transaction Extract Subject Tag Blank 13 [SLA] Set default service level if needed TransactionCreate [SLA] Require default [SLA] Set default service level Blank 15 [SLA] Set due date if needed TransactionCreate [SLA] Require Due set [SLA] Set due date Blank 14 [SLA] Set starts date if needed TransactionCreate [SLA] Require Starts set [SLA] Set starts date Blank
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