Hi, i have installed WorkflowBuilderRules in rt 3.8.2, but when i try to create rules the script return this error (for every perl modules)
Can't locate RT/Config.pm in @INC suggestions? It's possible to create a rule which depend from the customfield value, so different values need different approvers? for example for different departments, it's possible to create a rule so a dba-request is forwarded to different dba-group for approving ? probabily this rules it's not correct.. Set( $WorkflowBuilderStages, { 'RefRT approval' => { content => '.....', subject => 'RefRT Approval for DBA: {$Approving->Id} - {$Approving->Subject}', owner => q!{{ Department1 => "group_1", Department2 => "group_2"}->{ $Approving->FirstCustomFieldValue('Department') }}! }, }); Set( $WorkflowBuilderRules, { 'DBA-Approval' => [ 'RefRT approval'], } ); thanks for suggestions, Marco _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com