Hi, One further question,
In the self service interface, the user has the option of New Ticket. However since the unprivileged user has no permissions on the queues they cannot choose a queue to create the ticket in as below: Queue: () How would I grant them permissions to be able to create a ticket in our default support queue? Regards Dave -----Original Message----- From: Dave Wells Sent: 02 April 2009 16:10 To: 'Raed El-Hames'; RT users Subject: RE: [rt-users] Allow client to see their requested tickets Thanks Roy, That's exactly what i am looking for =) -----Original Message----- From: Raed El-Hames [mailto:[email protected]] Sent: 02 April 2009 14:18 To: Dave Wells Subject: Re: [rt-users] Allow client to see their requested tickets Dave; The self service interface allows exactly that, Been running my rt for so many years I forgot what were the default rights , but if you give the global group "Requestor" the right to: ShowTicket ReplyToTicket ModifyTicket (if you want them to be able to change ticket status) then any unprivileged user with a password assigned can login to RT and be presented with a list if their tickets which they can reply/modify * Roy * <http://www.vialtus.com/> This email is subject to: http://www.vialtus.com/disclaimer.html Dave Wells wrote: > Hi, > > We have a requirement to allow our clients to have access to our > ticketing system. > > We only want to allow them to see tickets that they are the requester > for. > > We would also like them to have the ability to reply within their > tickets. > > Its highly important that they obviously cant see any tickets that > they are not the requester for. > > What would be the best way to go about this? > > Many Thanks > Dave > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
