Grant to unprivilegd users the seequeue rights in this queue could help?!? ----- Originalnachricht ----- Von: [email protected] <[email protected]> An: RT users <[email protected]> Gesendet: Thu Apr 02 17:50:20 2009 Betreff: Re: [rt-users] Allow client to see their requested tickets
Hi, One further question, In the self service interface, the user has the option of New Ticket. However since the unprivileged user has no permissions on the queues they cannot choose a queue to create the ticket in as below: Queue: () How would I grant them permissions to be able to create a ticket in our default support queue? Regards Dave Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne -----Original Message----- From: Dave Wells Sent: 02 April 2009 16:10 To: 'Raed El-Hames'; RT users Subject: RE: [rt-users] Allow client to see their requested tickets Thanks Roy, That's exactly what i am looking for =) -----Original Message----- From: Raed El-Hames [mailto:[email protected]] Sent: 02 April 2009 14:18 To: Dave Wells Subject: Re: [rt-users] Allow client to see their requested tickets Dave; The self service interface allows exactly that, Been running my rt for so many years I forgot what were the default rights , but if you give the global group "Requestor" the right to: ShowTicket ReplyToTicket ModifyTicket (if you want them to be able to change ticket status) then any unprivileged user with a password assigned can login to RT and be presented with a list if their tickets which they can reply/modify * Roy * <http://www.vialtus.com/> This email is subject to: http://www.vialtus.com/disclaimer.html Dave Wells wrote: > Hi, > > We have a requirement to allow our clients to have access to our > ticketing system. > > We only want to allow them to see tickets that they are the requester > for. > > We would also like them to have the ability to reply within their > tickets. > > Its highly important that they obviously cant see any tickets that > they are not the requester for. > > What would be the best way to go about this? > > Many Thanks > Dave > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
