On 22/4/09 9:06 AM, Steve OBrien wrote: > Hi All, > I was wondering if anyone out there was using RT for IT Change > Management and if so: > 1.) How is it working out for you? > 2.) Any helpful hints or a description of your setup. > > If not, is there any other tracking system that would work better for > tracking, approving, and notifying changes (server configurations, etc) > > TIA, > Steve > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Hi Steve, We use it in that manner. CM queues have custom fields for endorsement and approval. Tickets cannot be resolved until the CM process is complete. Users generally have custom searches for tickets awaiting approval. It works for us because people are vigilant in getting it done.
Lachlan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
