people sometimes tend to put colons on their e-mail. for example,
Please see below: This fails command by email. Is there a way to only define a few sets of objects to be parsed by command by email?? right now we need to resolve a ticket via e-mail. so how do i set command by email to only parse for "status: whatever"??? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
