Hello,
I'm trying to use the rt command line to get a list of all tickets that were modified yesterday. I currently have: rt ls -t ticket "Queue = 'Support' AND Status != 'rejected' AND LastUpdated = '2009-05-06" It seems simple enough, but apparently the query is larger than I had anticipated, because the web server times out before returning any results. I'm looking for ideas/optimizations, to make this faster and more reliable. As an aside, I know I can add the -f switch to pull things like id, and subject. Is there a way to pull info out of a customfield also? An example: rt ls -t ticket "Queue = 'Support' AND Status != 'rejected' AND LastUpdated = '$EXPIRE'" -f id,subject,customfield Any help or advice would be greatly appreciated.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
