Violetta,
I can help, but it's still not clear to me what you want. You say
you only want the Admins (I'm assuming here you mean the AdminCc Watcher
for the Queue) to "See the Queue" and then you mention something about
the users "can change it". Change what? If you only want AdminCcs to see
the queue, how do you expect a User to see a ticket and change it. I'm
confused. I can tell you how to set the privileges so that the USers can
create tickets via Email and NOT see the Queue, but I really do not
understand what you're looking for. Please give me a more concise
description of your Queue setup/usage and what you want and then I can
help.
Kenn
LBNL
On 5/7/2009 1:40 AM, Violetta J. Wawryk wrote:
> Hi,
>
> we have a queue in our RT that nobody should see except the
> Queue-Admins. But we need about 100 Users to open Tickets via email in
> that queue, their email-addresses have all the same domain name.
>
> Since the Users can change it would be to much hassle to look through
> all the users again and again to get them their own accounts and put
> them in a certain group.
>
> I don't want to give "Everybody" the right to "open a Ticket" because
> then all other Users who can log in the RT could open a Ticket in that
> Queue via the Quick Ticket opening thing on the top right corner.
>
> Has anybody an idea to solve this problem? I couldn't find the answer
> anywhere so far.
>
> Thanks and regards,
>
> Violetta
>
>
>
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