Violetta,
At the moment, I don't know. I'm not sure there is an easy way to do
this. You would have to identify a condition that would "catch" these
particular requestors (maybe a domain name from their email, or
something like that) and then create some action code that would add
them to a defined group. I have a different problem where I want to
populate a CF with UserIDs of new additions to a specific group. I
haven't had the time to sit down and analyze the Transaction data to get
my condition info, but I think it is doable with a lot of DB research on
the Transaction and Groups Tables. You may need to get some real good
perl help on this and I'm only a beginner perl guy. Sorry.
Kenn
LBNL
On 5/15/2009 7:22 AM, Violetta J. Wawryk wrote:
> Hi Ken,
>
>> * User group (all those damn requestors)
>> o "CreateTicket" (anyone in the group can create a ticket)
>
> That exactly is the Problem. How can I define who is in that Usergroup
> without adding manually all that 100 requestors with their emailadress?
>
> Regards,
>
> Violetta
>
>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
