-----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bill Cole Sent: Wednesday, May 13, 2009 15:03 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Installing and Using ExternalAuth
> See the "Versions" note on that page. In another post, you say you are > installing RT 3.6.6, but below it looks like you are trying to install > RT::Authen::ExternalAuth 0.08. That won't work. I'm not sure that it is the > source of your current issue, but you should get compatible versions before > proceeding. Thank you for identifying that for me. Yes, I did install RT 3.6.1. I found the tarball for v0.05 at http://www.cpan.org/authors/id/Z/ZO/ZORDRAK/ > Obviously the second one is not the right RT.pm It, but the others are also > in very odd places for RT.pm. Typically RT's perl modules are NOT installed > under the general-use perl directory tree, but in a distinct directory such > as /opt/rt3/. The specific layout is defined as part of the build/install > process, and results in the various paths being defined in the RT.pm that > gets installed. If you start moving parts of RT around after installation, > you will break it. After extracting the file and following the instructions to complete the installation, there were no errors. I also found the documentation for setting the ExternalAuth variables in RT_SiteConfig.PM as well. Examples: [r...@clehbrtsrv01 RT-Auth]# ls RT-Authen-ExternalAuth-0.05 RT-Authen-ExternalAuth-0.05.tar.gz [r...@clehbrtsrv01 RT-Auth]# cd RT-Authen-ExternalAuth-0.05 [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# ls ChangeLog etc html inc lib LICENSE Makefile.PL MANIFEST META.yml README [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# Makefile.PL -bash: Makefile.PL: command not found [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# perl Makefile.PL Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Cannot determine author info from lib/RT/Authen/ExternalAuth.pm Cannot determine license info from lib/RT/Authen/ExternalAuth.pm Using RT configuration from /usr/lib/perl5/vendor_perl/5.8.8/RT.pm: ./etc => /usr/local/rt3/etc/Authen-ExternalAuth ./html => /usr/share/rt3/html ./lib => /usr/local/rt3/lib Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Checking if your kit is complete... Looks good Writing Makefile for RT::Authen::ExternalAuth [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# make cp lib/RT/Authen/ExternalAuth.pm blib/lib/RT/Authen/ExternalAuth.pm cp lib/RT/User_Vendor.pm blib/lib/RT/User_Vendor.pm Manifying blib/man3/RT::Authen::ExternalAuth.3pm [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# make install Installing /usr/local/rt3/lib/RT/User_Vendor.pm Installing /usr/local/rt3/lib/RT/Authen/ExternalAuth.pm Installing /usr/local/rt3/man/man3/RT::Authen::ExternalAuth.3pm Writing /usr/local/rt3/man/auto/RT/Authen/ExternalAuth/.packlist Appending installation info to /usr/local/rt3/lib/perllocal.pod Installing /usr/local/rt3/etc/Authen-ExternalAuth/RT_SiteConfig.pm Installing /usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# > 3 possibilities: > > 1. This is because of the version mismatch. > 2. That RT.pm is not the RT.pm you are looking for, i.e. it is not the > top-level module for Request Tracker. > 3. That RT.pm is not readable by the install process. (one might achieve > such an oddity with something like SELinux) Speaking of SELinux, the instructions I followed say to "disable" this. Does it matter if I chose the "permissive" level? Also, I saw a question asked earlier on the mailing list. Is there a way to integrate both LDAP and non-LDAP? > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ken Crocker > Sent: Monday, May 11, 2009 18:58 > To: rt Users > Subject: [rt-users] Add User question > > To any and all, > > > I want to set my RT Configuration to allow non-LDAP Users and LDAP > Users alike to be added as "Unprivileged" users when they are CC's on a > ticket during correspondance. Can anyone help me with this? Thanks. > > Kenn > LBNL > -------------------------- Thank you once again. :) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com