We have an older RT install, version 3.6.4. I've been noticing recently that when a user submits a reply to his ticket for which I am the owner, I get his correspondence, but I also get a duplicate email which has no To: field (so my mail reader says "undisclosed recipients;") and which has me in the Bcc: field.
I finally got annoyed enough to dig and figure out which scrip was doing it. In the logs I see: [Wed May 20 10:11:38 2009] [info]: <rt-3.6.4-10309-1242814297-1067.9722-...@cis.uab.edu> #9722/138706 - Scrip 6 OnCorrespNotifyOtherRecips (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245) [Wed May 20 10:11:38 2009] [info]: <rt-3.6.4-10309-1242814297-1067.9722-...@cis.uab.edu> No recipients found. Not sending. (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:257) [Wed May 20 10:11:38 2009] [info]: <rt-3.6.4-10309-1242814297-1067.9722-1...@cis.uab.edu> #9722/138706 - Scrip 19 OnCorrespNotifyOwner (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245) [Wed May 20 10:11:39 2009] [info]: <rt-3.6.4-10309-1242814297-1067.9722-1...@cis.uab.edu> sent To: f...@cis.uab.edu (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:276) [Wed May 20 10:11:39 2009] [info]: <rt-3.6.4-10309-1242814297-1067.9722-...@cis.uab.edu> #9722/138706 - Scrip 5 OnCorrespNotifyRequestorsAndCCs (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245) [Wed May 20 10:11:39 2009] [info]: <rt-3.6.4-10309-1242814297-1067.9722-...@cis.uab.edu> sent Bcc: f...@cis.uab.edu (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:276) So ok - there were no OtherRecipients, good so far. There was the correspondence to me the owner via Scrip 19, also good so far. But then Scrip 5 OnCorrespNotifyRequestorsAndCCs decided that it should Bcc me. That's where I am stumped. This doesn't happen on all tickets, just some, but I can't discern anything special about this ticket - it's just a simple "user sent an email to helpdesk" ticket - one Requestor, one Owner. Was this a known bug from the 3.6 series, or is this just me not understanding what the OnCorrespNotifyRequestorsAndCCs scrip is doing? Thanks, Fran -- Fran Fabrizio Senior Systems Analyst Department of Computer and Information Sciences University of Alabama at Birmingham http://www.cis.uab.edu/ 205.934.0653 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
