Simple. You get one notification for being the owner. You get another for being a watcher of the queue, which is the Bcc message. There's no way to avoid that I've found.
On May 20, 2009, at 12:53 PM, Fran Fabrizio wrote: > We have an older RT install, version 3.6.4. I've been noticing > recently > that when a user submits a reply to his ticket for which I am the > owner, > I get his correspondence, but I also get a duplicate email which has > no > To: field (so my mail reader says "undisclosed recipients;") and which > has me in the Bcc: field. > > I finally got annoyed enough to dig and figure out which scrip was > doing > it. In the logs I see: > > [Wed May 20 10:11:38 2009] [info]: > <rt-3.6.4-10309-1242814297-1067.9722-...@cis.uab.edu> #9722/138706 - > Scrip 6 OnCorrespNotifyOtherRecips > (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245) > [Wed May 20 10:11:38 2009] [info]: > <rt-3.6.4-10309-1242814297-1067.9722-...@cis.uab.edu> No recipients > found. Not sending. (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm: > 257) > [Wed May 20 10:11:38 2009] [info]: > <rt-3.6.4-10309-1242814297-1067.9722-1...@cis.uab.edu> #9722/138706 - > Scrip 19 OnCorrespNotifyOwner > (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245) > [Wed May 20 10:11:39 2009] [info]: > <rt-3.6.4-10309-1242814297-1067.9722-1...@cis.uab.edu> sent To: > f...@cis.uab.edu (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:276) > [Wed May 20 10:11:39 2009] [info]: > <rt-3.6.4-10309-1242814297-1067.9722-...@cis.uab.edu> #9722/138706 - > Scrip 5 OnCorrespNotifyRequestorsAndCCs > (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:245) > [Wed May 20 10:11:39 2009] [info]: > <rt-3.6.4-10309-1242814297-1067.9722-...@cis.uab.edu> sent Bcc: > f...@cis.uab.edu (/usr/local/rt-3.6.4/lib/RT/Action/SendEmail.pm:276) > > So ok - there were no OtherRecipients, good so far. There was the > correspondence to me the owner via Scrip 19, also good so far. But > then > Scrip 5 OnCorrespNotifyRequestorsAndCCs decided that it should Bcc > me. > That's where I am stumped. > > This doesn't happen on all tickets, just some, but I can't discern > anything special about this ticket - it's just a simple "user sent an > email to helpdesk" ticket - one Requestor, one Owner. > > Was this a known bug from the 3.6 series, or is this just me not > understanding what the OnCorrespNotifyRequestorsAndCCs scrip is doing? > > Thanks, > Fran > > -- > Fran Fabrizio > Senior Systems Analyst > Department of Computer and Information Sciences > University of Alabama at Birmingham > http://www.cis.uab.edu/ > 205.934.0653 > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com