Whats in the database for this ticket (Transactions and Attachments tables), it maybe an ugly character in an early attachment stopping the history of being displayed??
Regards; Roy John Arends wrote: > We found a single ticket where comments/replies are not getting appended > to the ticket, but they get sent out via email just fine. > > This is not a permissions issue as other tickets in the same queue are > fine, plus the comments/replies get emailed out correctly. Just nothing > further happens to this one ticket. > > Anyone ever seen this? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com