I looked up the Email Integration document under the wiki pages. I followed the steps and was able to perform the following:
cat testfile | /usr/bin/rt-mailgate --debug Exchange --action correspond -url http://rt.isncom.com AND RECEIVED: Connecting to http://rt.isncom.com/REST/1.0/NoAuth/mail-gateway at /usr/bin/rt-mailgate line 99, <> line 1. okTicket: 12648Queue: Owner: NobodyStatus: rejectedSubject: testing ticketRequestor: at /usr/bin/rt-mailgate line 108, <> line 1. In order to keep the ticket from being rejected when I use the web interface I have to have the following fields: 1. mandatory customer ID 2. support level 3. severity If the whole point is for a user to be able to email an issue and have it create a ticket how could I do this without getting the ticket rejected? Basically, instead of having customer service deal with so many calls we would like users to be able to create their own tickets. ? Has anyone dealt with this issue before?
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