Yes. Everyone who is allowed to "ShowConfigTab" can modify the global RT
at a glance, modifying other's homepage. I find it ugly...
Carlos
Jo Rhett wrote:
Are you sure it's the global RT At a Glance? It seems everyone can
modify it for themselves...
On Jun 5, 2009, at 12:55 AM, Carlos Garcia Montoro wrote:
Hi Kenn, hi everybody,
Thank you for your answer. I was expecting the same behaviour as you.
But for my unpleasant surprise, a user who only has
- "ShowConfigTab" global right for himself.
- "ShowAprovalsTab" global right for Privileged users. And
- "CreateTicket" and "SeeQueue" in some queues as Everyone's rights in
those queues.
can do nothing harmful with the single exception of modifying the
global RT at a glance.
This behaviour has surprised me probably as much as you. Because of
it, I want that someone else checks this configuration in order to see
whether it is my fault (I am doing something wrong) or it is a RT bug
(this happens to everybody, but it shouldn't).
Greetings,
Carlos
PS: I found somewhere a RT installation for testing purposes, but
users grants, including root, where so restricted, that I couldn't
reproduce the configuration I wanted.
Ken Crocker wrote:
Carlos,
I may be mistaken, butI think the "ShowConfigTab" merely allows
the user to see that tab and the functions under it. The user still
needs to have other rights (like "ShowTemplate" and "ModifyTemplate")
in order to see/modify templates and I'm sure the same situation
exists for other objects to be modified.
Kenn
LBNL
On 6/4/2009 2:54 AM, Carlos Garcia Montoro wrote:
Sorry for posting this twice, but I'm trying to make it shorter.
Please, can anyone confirm me that a user who only has the global
right "ShowConfigTab" is able to modify the global RT at a glance?
I'm using RT 3.8.2 and I would like to know if either I'm doing
something wrong or this is the expected behaviour. If this were the
second case, should this be considered a bug?
For a longer explanation, attached you can find my previous message.
Thanking you in advance,
Carlos
------------------------------------------------------------------------
Subject:
[rt-users] Rights issue on Configuration -> Global -> RT at a glance
on RT 3.8.2
From:
Carlos Garcia Montoro <cgar...@ific.uv.es>
Date:
Fri, 29 May 2009 12:18:06 +0200
To:
rt-users@lists.bestpractical.com
To:
rt-users@lists.bestpractical.com
Hello,
I've a question/request about RT that I have been neither able to
resolve from myself, nor have I found it at the RT wiki or googling
this mailing list.
I'm newbie using RT. I'm installing an organizational RT (ver.
3.8.2). We have some departments that are autonomous of each other.
Thus, I want to grant some privileges for every admin group of each
department. I want to allow them to handle their own queues, groups,
etc. But I also want not to allow them to modify others space. I
have achieved this configuration, i.e. admins are only able to see
their groups, admins can see all queues but they are only allowed to
modify some properties (Cc, AdminCc,...) of their own queues but
not other queues. In order to do that I have granted them the global
right "ShowConfigTab". Otherwise they had rights but they couldn't
use them (they couldn't modify group membership of their groups,...).
The problem I'm suffering is this: When I grant the "ShowConfigTab"
right to a user or group, I'm also granting privileges to modify the
global RT at a glance. Let me show an example: Let me create a user
foo who can be granted rights ("Let this user be granted rights" is
checked). This new user isn't a member of any group, so he has no
right rather than "Everyone" and "Privileged". At this moment,
global rights for these groups are the default (no global right for
"Everyone", and only "ShowApprovalsTab" for "Privileged"). In some
queues "Everyone" has two rights "CreateTicket" and "SeeQueue", but
as far as I know they only grant privileges for creating a new
ticket in these queues. Let this user be granted the global
"ShowConfigTab" right ( "Configuration" -> "Global" -> "User
Rights", and there foo is granted to "ShowConfigTab"). Now let foo
log in. This user can see the configuration tab, but he can't modify
anything since he is not allowed to. If he tries to modify anything
RT won't allow it and foo will read a permission denied message. But
if foo goes to "Configuration" -> "Global" -> "RT at a glance" and
there he deletes "QuickCreate", RT allows it saying "Global portlet
body saved.". Now let the privileged user bar log in. The RT at a
glance of bar has no longer the "QuickCreate" frame when it
previously had it. Hence, I don't want to grant foo the right of
modifying the global RT at a glance!
Is it the expected behaviour? Am I missing anything or doing
something wrong?
Thank you,
Carlos
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--_______ _______________________________________________________________
| __ __ | Carlos García Montoro Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
| [_] | Edificio Institutos de Investigación cgar...@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|_______| España / Spain Fax: +34 963543488
<cgarcia.vcf>_______________________________________________
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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--Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source and
other randomness
--
_______ _______________________________________________________________
| __ __ | Carlos García Montoro Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
| [_] | Edificio Institutos de Investigación cgar...@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|_______| España / Spain Fax: +34 963543488
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