I wanted to grant "ShowConfigTab" only for a few users who are "group
directors" at my institution, but I don't want that doing so, they can
modify the /*GLOBAL*/ RT at a glance, as they can do, if they have this
single right.
Jo, I'm sure that it is the global RT at a glance, because I'm following
these steps: "Configuration -> Global -> RT at a glance" and because if
any user who has the ShowConfigTab changes something there, you logout
and log in as another user, the RT at a glance of the second user has
changed.
Kenn, the problem is not htat they can change their own RT at a glance.
The problem is that they can change the global RT at a glance...
Perhaps I'm missing something, but at the moment, I don't know what it is.
Thank you again,
Carlos
Ken Crocker wrote:
Carlos,
I'm with Jo on this one. We are on 3.6.4 and I have over 100 users
and the majority of them do /*NOT*/ have the "ShowConfigTab" right yet
they /*ALL*/ can modify their "RT at a Glance" settings.
Kenn
LBNL
On 6/5/2009 3:13 AM, Jo Rhett wrote:
Are you sure it's the global RT At a Glance? It seems everyone can
modify it for themselves...
On Jun 5, 2009, at 12:55 AM, Carlos Garcia Montoro wrote:
Hi Kenn, hi everybody,
Thank you for your answer. I was expecting the same behaviour as you.
But for my unpleasant surprise, a user who only has
- "ShowConfigTab" global right for himself.
- "ShowAprovalsTab" global right for Privileged users. And
- "CreateTicket" and "SeeQueue" in some queues as Everyone's rights
in those queues.
can do nothing harmful with the single exception of modifying the
global RT at a glance.
This behaviour has surprised me probably as much as you. Because of
it, I want that someone else checks this configuration in order to
see whether it is my fault (I am doing something wrong) or it is a RT
bug (this happens to everybody, but it shouldn't).
Greetings,
Carlos
PS: I found somewhere a RT installation for testing purposes, but
users grants, including root, where so restricted, that I couldn't
reproduce the configuration I wanted.
Ken Crocker wrote:
Carlos,
I may be mistaken, butI think the "ShowConfigTab" merely allows
the user to see that tab and the functions under it. The user still
needs to have other rights (like "ShowTemplate" and
"ModifyTemplate") in order to see/modify templates and I'm sure the
same situation exists for other objects to be modified.
Kenn
LBNL
On 6/4/2009 2:54 AM, Carlos Garcia Montoro wrote:
Sorry for posting this twice, but I'm trying to make it shorter.
Please, can anyone confirm me that a user who only has the global
right "ShowConfigTab" is able to modify the global RT at a glance?
I'm using RT 3.8.2 and I would like to know if either I'm doing
something wrong or this is the expected behaviour. If this were the
second case, should this be considered a bug?
For a longer explanation, attached you can find my previous message.
Thanking you in advance,
Carlos
------------------------------------------------------------------------
Subject:
[rt-users] Rights issue on Configuration -> Global -> RT at a
glance on RT 3.8.2
From:
Carlos Garcia Montoro <cgar...@ific.uv.es>
Date:
Fri, 29 May 2009 12:18:06 +0200
To:
rt-users@lists.bestpractical.com
To:
rt-users@lists.bestpractical.com
Hello,
I've a question/request about RT that I have been neither able to
resolve from myself, nor have I found it at the RT wiki or googling
this mailing list.
I'm newbie using RT. I'm installing an organizational RT (ver.
3.8.2). We have some departments that are autonomous of each other.
Thus, I want to grant some privileges for every admin group of each
department. I want to allow them to handle their own queues,
groups, etc. But I also want not to allow them to modify others
space. I have achieved this configuration, i.e. admins are only
able to see their groups, admins can see all queues but they are
only allowed to modify some properties (Cc, AdminCc,...) of their
own queues but not other queues. In order to do that I have granted
them the global right "ShowConfigTab". Otherwise they had rights
but they couldn't use them (they couldn't modify group membership
of their groups,...).
The problem I'm suffering is this: When I grant the "ShowConfigTab"
right to a user or group, I'm also granting privileges to modify
the global RT at a glance. Let me show an example: Let me create a
user foo who can be granted rights ("Let this user be granted
rights" is checked). This new user isn't a member of any group, so
he has no right rather than "Everyone" and "Privileged". At this
moment, global rights for these groups are the default (no global
right for "Everyone", and only "ShowApprovalsTab" for
"Privileged"). In some queues "Everyone" has two rights
"CreateTicket" and "SeeQueue", but as far as I know they only grant
privileges for creating a new ticket in these queues. Let this user
be granted the global "ShowConfigTab" right ( "Configuration" ->
"Global" -> "User Rights", and there foo is granted to
"ShowConfigTab"). Now let foo log in. This user can see the
configuration tab, but he can't modify anything since he is not
allowed to. If he tries to modify anything RT won't allow it and
foo will read a permission denied message. But if foo goes to
"Configuration" -> "Global" -> "RT at a glance" and there he
deletes "QuickCreate", RT allows it saying "Global portlet body
saved.". Now let the privileged user bar log in. The RT at a glance
of bar has no longer the "QuickCreate" frame when it previously had
it. Hence, I don't want to grant foo the right of modifying the
global RT at a glance!
Is it the expected behaviour? Am I missing anything or doing
something wrong?
Thank you,
Carlos
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_______ _______________________________________________________________
| __ __ | Carlos García Montoro Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
| [_] | Edificio Institutos de Investigación cgar...@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|_______| España / Spain Fax: +34 963543488
<cgarcia.vcf>_______________________________________________
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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--
_______ _______________________________________________________________
| __ __ | Carlos García Montoro Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
| [_] | Edificio Institutos de Investigación cgar...@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|_______| España / Spain Fax: +34 963543488
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