Dominic, There are two different Queue watchers, as you know; AdminCc and Cc. This allows you to create notification scrips for the two different groups of users in that capacity. There are also Requestors, where there can be more than 1 per ticket, and Owners, where there is ONLY 1 per ticket. These two roles can ALSO get notification scrips directed just for them (Notify Owner, Notify Requestors). All these destination options are available when creating a scrip under "Actions". You will see different roles and combination of roles you can select from for your notification scrip. Hope this helps.
Kenn LBNL On 6/24/2009 2:57 PM, Dominic Lepiane wrote: > Dear RT Users, > > We've got RT 3.8.3 and we're wondering if it is possible to > differentiate between emails received as a queue watcher versus emails > received as a ticket owner. Right now, there's nothing I can see in > the email headers (or message) that I can filter on. > > Does anyone have any suggestions? > > Thanks in advance, > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
