Dominic; Your best option (as far as I know) is to create a new template for the owner related scrips and then modify the subject line to suggest its for the owner.
Regards; Roy Dominic Lepiane wrote: > Dear RT Users, > > We've got RT 3.8.3 and we're wondering if it is possible to > differentiate between emails received as a queue watcher versus emails > received as a ticket owner. Right now, there's nothing I can see in > the email headers (or message) that I can filter on. > > Does anyone have any suggestions? > > Thanks in advance, > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
