On Jun 30, 2009, at 2:02 PM, Gary Greene wrote: > I've been trying to get Minerva using RT for a bit now, however I've > run > into a few feature requests that my users (read bosses) view as > blockers. > Does anyone know of a plug in that would add an address book feature > to the > BCC and CC fields when posting a ticket?
Sounds like you may want RTx-EmailCompletion > Also, I need to know if there is a > way to add a drop down to the new ticket creation page to have pre- > defined > subjects? This would allow users to select it in the case of a > regularly > requested ticket. Thanks in advance. You may be able to do this with RT-Extension-QuickCalls which adds a homepage widget. Otherwise you'd have to hack up Ticket Create or add JS -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
