On 6/30/09 12:24 PM, "Kevin Falcone" <falc...@bestpractical.com> wrote: > On Jun 30, 2009, at 2:02 PM, Gary Greene wrote: >> I've been trying to get Minerva using RT for a bit now, however I've >> run >> into a few feature requests that my users (read bosses) view as >> blockers. >> Does anyone know of a plug in that would add an address book feature >> to the >> BCC and CC fields when posting a ticket? > > Sounds like you may want RTx-EmailCompletion >
Hmmm, that might be a good option.... Thanks, I'll look into that one :) >> Also, I need to know if there is a >> way to add a drop down to the new ticket creation page to have pre- >> defined >> subjects? This would allow users to select it in the case of a >> regularly >> requested ticket. Thanks in advance. > > You may be able to do this with RT-Extension-QuickCalls which adds > a homepage widget. Otherwise you'd have to hack up Ticket Create > or add JS I'll likely need to hack the page looks like at this point. My boss wants a more web2.0/AJAXy option for this, so looks like I need to add in some js... > > -kevin > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com