Thank you for all the help and I was able to implement scrips (ie AutoClose on Nagios recovery, filter messages based on Subject) which at first I thought was extremenly hard to set-up.
I have a new requirement which is to merge with the same subject. -existing ticket: Subject: syslog firewall ticket ID: 2565 when a new request with the same subject: syslog firewall, it should merge with ticket ID: 2565. I've been seeing some scrips but all of them use a matching subject, like ** PROBLEM **. Any one who has implemented the same, please advise on how to do it. Thanks! Roehl
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